Frequently Asked Questions

Each SENSORY FRAME piece follows the source manufacturer’s published sizing — the size chart on each product page is the authoritative reference. Measurements come directly from the source chart in centimeters and inches, and the size option you select (e.g. S, M, L) matches the source label exactly. To find your fit, compare your own measurements (Bust, Underbust, Waist, Hip) to the per-product chart and use our Fit Assistant at checkout for personalized guidance.

Our collection ranges from semi-sheer Italian mesh and French-inspired lace to opaque structured corsets. For sheer or daring cut-out pieces worn under a blazer, clients often pair them with silicone nipple covers, a tonal bralette, or simply button the blazer for a subtle, sophisticated peek of texture.

Every SENSORY FRAME piece ships in our luxury unboxing with a single-use tamper seal on the velvet dust bag — this seal confirms the piece has never been worn or handled once it leaves our studio. Hygiene-sealed intimate goods are final sale under EU Article 16(m) and US hygiene-seal doctrine; see our Returns & Final Sale page for details.

Due to hygiene-seal regulations on intimate apparel, all sales are final — opened items are not eligible for return or refund. If your order arrives damaged or incorrect, contact us within 48 hours of receipt with your order number and a photo, and we’ll send a replacement or issue a Store Credit refund. One-time size exchange is offered on unworn pieces with the Hygiene Seal intact within 14 days of receipt — reach out and we’ll arrange a Store Credit exchange.

Every SENSORY FRAME order ships in our signature matte-black rigid magnetic box with foiled logo, accompanied by a velvet dust bag and printed care and styling cards. For complete discretion, your order ships inside an unbranded outer mailer with no explicit product descriptions on the exterior label.

We ship worldwide via DHL, FedEx, and local couriers. CN/TW and Hong Kong SAR / Macau orders ship via SF Express.

• Standard shipping is complimentary when your order exceeds the regional free-shipping threshold. Thresholds by region: US $120 USD · UK £75 GBP · EU €90 EUR · CA $120 CAD · AU $130 AUD · CN/TW ¥800 CNY (SF Express) · HK SAR / Macau HKD $800 (SF Express) · KR / JP / MY / SG / TH $120 USD · International $120 USD. Express rates are flat per region regardless of cart value.
• Delivery Timeline: Standard: US 5–10 business days, EU/UK 7–14 business days, other regions 10–21 business days. Express: US 2–3 business days, EU/UK 3–5 business days, other regions 5–8 business days. CN/TW and HK SAR / Macau via SF Express: 2–10 business days depending on destination. All timelines exclude public holidays in the destination country.

All orders are dispatched from our fulfillment center within 24–48 hours with full tracking.

To preserve the retention of our sheer polyester mesh, lace, high-gsm satin, and soft-metal hardware:

• Hand wash cold using a mild lingerie detergent.
• Do not wring, bleach, or tumble dry. Lay flat to dry in the shade.
• Our custom metal clasps feature an anti-tarnish coating. Avoid direct perfume spraying onto hardware.

Construction varies by silhouette. Select corsets and structured bodysuits feature flexible internal boning or underwires for targeted sculpting and lift. Other soft-cut mesh teddies and bralettes are wireless for weightless, natural comfort. Specific support details for each design are listed under "Fabric & Craftsmanship" on its product page.

You can enter your discount code during checkout in the "Discount Code" field before finalizing payment. The updated order total will be reflected immediately. Promotional codes cannot be combined with other offers.

Modifications or cancellations can be requested within 24 hours of placing your order. Please contact info@sensoryframe.com with your order number. Once shipped, a tracking link will be sent to your email and the order can no longer be modified or cancelled.