Shipping & Delivery
Where Sensory Frame ships, how long it takes, and what to expect when the box arrives.
The short version
We fulfill from our studio to the United States, the European Union, the United Kingdom, Canada, Australia, New Zealand, China, Taiwan, Hong Kong SAR, Macau, Korea, Singapore, Malaysia, Japan, Thailand, and most other countries. Standard shipping takes 5–10 business days within the US, 7–14 business days to the EU and UK, and 10–21 business days to other regions. Express options are available at checkout. Tracking is included on every order.
The unboxing — included on every order
Every Sensory Frame order ships in our signature luxury unboxing. There is no separate charge for this and no extra gift-wrap option — the unboxing is the packaging. It includes:
- Rigid magnetic box in Architectural Black with foiled logo
- Single-use tamper seal on the dust bag
- Velvet dust bag for storage between wears
- Cold-wood scent sachet
- Printed care guide and Under-Blazer styling card
The unboxing ships in a plain outer mailer. The branded experience begins when you open the mailer, not before — we don't telegraph what's inside to anyone but you.
Where we ship
| Region | Standard rate | Express rate | Free shipping at | Standard transit | Express transit |
|---|---|---|---|---|---|
| United States | $15 USD | $45 USD | Orders ≥ $120 USD | 5–10 business days | 2–3 business days |
| European Union | €15 EUR | €45 EUR | Orders ≥ €90 EUR | 7–14 business days | 3–5 business days |
| United Kingdom | £12 GBP | £35 GBP | Orders ≥ £75 GBP | 7–14 business days | 3–5 business days |
| Canada | $20 CAD | $55 CAD | Orders ≥ $120 CAD | 10–15 business days | 4–6 business days |
| Australia & New Zealand | $22 AUD | $65 AUD | Orders ≥ $130 AUD | 10–21 business days | 5–7 business days |
| China / Taiwan | SF Express 順豐速運 ¥50 CNY | Orders ≥ ¥800 CNY | 5–10 business days | — | |
| Hong Kong SAR / Macau | SF Express HKD $30 (to-door / SF Store / Locker) | Orders ≥ HKD $800 | 2–4 business days | — | |
| Korea / Singapore / Malaysia / Japan / Thailand | $15 USD | $45 USD | Orders ≥ $120 USD | 7–14 business days | 3–5 business days |
| International (Rest of world) | $15 USD | $45 USD | Orders ≥ $120 USD | 10–21 business days | 5–8 business days |
Below the threshold, standard shipping rates are calculated at checkout based on destination and weight. Express rates are flat per region. CN/TW and HK SAR / Macau use SF Express as the dedicated carrier.
Order processing time
Orders are processed within 1–2 business days of placement. You will receive a confirmation email with your order summary immediately after checkout, and a shipping notification with tracking as soon as the carrier scans your package.
During launch weeks and holiday windows (Black Friday through New Year), processing may take up to 3 business days. We will surface this on the cart page if it applies.
Tracking
Every order ships with a tracking number. The link is included in your shipping notification email and is also available in your account dashboard. Tracking events typically take 24–48 hours to propagate after the carrier scans the package.
Customs, duties, and import taxes
United States: No additional duties on orders under $800 USD. Orders above this threshold may attract customs duties, which are the buyer's responsibility.
European Union: For orders shipping to EU countries, prices at checkout include VAT at the destination country's rate (where applicable). No additional customs duties apply within the EU single market.
United Kingdom: Prices at checkout exclude UK VAT. Orders over £135 GBP may attract UK import VAT and customs duties, which are the buyer's responsibility and collected by the carrier on delivery.
Canada, Australia, New Zealand, China, Hong Kong, Korea, Singapore, Japan, and other destinations: Local duties, GST/VAT, and customs fees may apply and are the buyer's responsibility. These are typically collected by the carrier at delivery or billed separately by your local customs authority.
Sensory Frame is not responsible for delays caused by customs clearance. If you have questions about your country's import rules, contact your local customs office before ordering.
Lost, delayed, or damaged in transit
Once a package is scanned by the carrier, Sensory Frame is no longer the handler of record. If your tracking has not updated in 5 business days, or if your package arrives damaged, email info@sensoryframe.com with your order number. We will work with the carrier on the claim and replace the piece or refund you if the package cannot be located.
Delays outside our control
Sensory Frame is not liable for delays outside our reasonable control, including carrier disruptions, customs inspections, weather events, natural disasters, labor disputes, or other force majeure events. Where a delivery is significantly delayed, we will assist with tracking and carrier claims where possible, but final delivery timelines may extend beyond the windows listed in this policy.
Address changes
Contact us within 24 hours of placing your order if you need to update the shipping address. After that, the order has likely entered fulfillment and cannot be redirected. We are not responsible for orders shipped to addresses provided in error at checkout.
Discreet packaging
All orders ship in plain outer packaging — no external branding, no product description on the mailer, no indication of what's inside. The branded box is sealed inside. This is intentional and applies to every order, every region.
Order tracking timeline (US example)
- Day 0 — Order placed, confirmation email sent
- Day 1–2 — Order processed, picked, packed, and sealed
- Day 2–3 — Carrier scans the package, shipping notification + tracking link emailed
- Day 5–10 — Standard delivery to US address
Questions
Email info@sensoryframe.com with your order number. We respond within one business day, usually faster.
Designed for the Self. Structured for Style.